Attention: if you have just made an online payment, this technical error message does not necessarily mean that your payment failed. Do not place a new order if:
- you have received a payment confirmation email
- or if you see your order in the "My orders" section of your personal space. Remember to close your browser before reconnecting to your personal space.

If you have any doubt about whether your payment was successful, please contact our Accounting team. Email: comptarepro@bnf.fr.

For any other technical issue, please contact our Customer Service. Email: reproduction@bnf.fr.

We apologize for the inconvenience.